Scam artists
All the dealerships in the auto group keep calling me about buying a new vehicle. I've told the time and time again I'm not interested right now but they keep calling. I'd be more inclined to buy from them when I'm ready if they would just leave me alone.
Very disappointed. I took my car into the Grande Prairie VW dealership since my engine light came on and asked if potentially I had received bad fuel as the light came on 100km after last filling up. After 11 days I was informed by Shea that under their assumption (not tests) I had put diesel in my gas car and this would not be covered by warranty. It seems I never have put the thought in their mind about my fuel as it soon became my biggest hurdle. I asked if they tested my fuel to make sure its actually diesel since Shell premium is yellow like diesel and Shea (service manager) informed me she didnt know how to get fuel tested. I immediately lost all respect for the dealership and pursued a 2nd opinion as my fuel receipts stated premium fuel and the gas station assured me with paperwork that they did not have contaminated fuel. As suggested by Southgate VW in Edmonton I needed to go to another place that works on both gas and diesel engines since there are no other VW dealerships in the area and my car was not driveable to take it to Edmonton. After getting a 2nd opinion with a proper fuel test, it was determined that I did not have contaminated fuel and that the injector failure issue was due to something else wrong in the car. I went back to GP VW with my results in which they would not accept. They decided to send in a fuel sample of their own labelled tiguan that was supposedly mine that they had kept for testing (after I showed them where to get fuel tested). It came back as very contaminated fuel which didnt surprise me as they could have sent in any fuel sample they wanted to avoid being wrong. Now my car is still not fixed 3 months later since they flagged it under warranty as a fuel issue and no other VW dealership can look at it and give another opinion. Im now stuck with a deceitful dealership charging me for work that should be covered under warranty. Vw Canada is also not willing to investigate because GP Vw technicians are experts and what they say goes. Ive owned a VW for 12 years and will be selling this one and never buying another one again as well as advising all friends not to bother as the service from Vw Canada is pitiful. After all the emission lies you would think they would try and keep the faithful customers they had left.
Worst place to buy a car took two weeks for them to come back and try to put me in a miled out Kia when I was looking for a 200
Grande Prairie Auto Group is a Canadian Car Dealer based in Grande Prairie, Alberta. Grande Prairie Auto Group is located at 11448 Westgate Dr #101, Grande Prairie, AB T8V 8L2, Canada.
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