Love the people. Service is excellent. Will keep going back. Between the 2 ford dealerships in town- these guys were friendlier, more honest, and got me into the vehicle i wanted....after the other dealership told me no way. These guys are where its at. 100%. Keep up the good work!
After my first review was posted I got multiple texts from the salesman to the point I had to block him.I feel that these reviews are tools to learn from your mistakes because of how your customer service made someone feel. I have edited the narrative in hope that the salesman can learn to be better next time.Things to do better:1) listen to what a customer wants;2) discuss options (new vs used; finance vs lease) up front to narrow down the search and save time;3) ask important questions like "will you be trading anything in?" before diving into number crunching;4) make a customer feel like you care by offering to keep watch for what they want instead of abruptly ending the conversation when you realize the person isn't an open and shut sale.I have dealt with many pleasant sales people around BC and Alberta who had vehicles I was interested in posted online but were sadly sold. These people were patient (I know wanting something used and specific is not an easy sale) and they offered to keep my digits in case they saw something like it in their inventory. Those are qualities to aim for as a salesperson.
I had a great experience at Windsor Ford because the team there is fantastic. We were referred to Cam Neil by a friend, and we had nothing but a positive experience! We also had the pleasure of dealing with Mark Haacke in finance, and Howard in parts. Everyone was extremely accommodating to our needs, and they really went the extra distance to ensure that we were happy with our purchase. Mark in finance is exceptionally knowledgeable and was able to get us what we wanted for payments and an interest rate. Cam was incredible at listening to our needs and wants and helping us to find something that 'ticked all the boxes' in our price range. Howard was patient and kind while we spent time looking at and talking about possible accessories to our truck. We had a spray-in box liner, rubber mud flaps, and door-to-door Husky liners installed before delivery, and everything was done very professionally. We will definitely be back at Windsor Ford to purchase our next vehicle!
We were on a road trip to Alaska in our RV. We had developed exhaust and tailpipe problems in the first week of our trip that desperately needed attention with 5+ weeks of our trip remaining. We called Windsor Ford from the road to see if they could possibly get us in. The service desk suggested we stop in so the Service Manager could check our RV out. This was on a Saturday, May 26, 2018! The Service Manager took a look at our issues, checked his service bay out and was able to get us in. They had to take apart our exhaust line, repair the muffler flange, reinstall the exhaust line, and then did some welding at each joint of the muffler. All this in about 3 hours on a busy service day for them. We were able to go get some food and then enjoy their comfortable waiting area and free internet. We had no more issues the remainder of the trip! We can't thank everyone at the Windsor Ford's service department enough - you saved our trip! If we lived closer to Grande Prairie, AB than we do (we are from Washington State, US) you would be seeing us often as a loyal customer. Thank you! Thank you! Thank you! You can not go wrong with Windsor Ford!
Went through Windsor Ford again for my second vehicle. Edgar made it fun and exciting! Such a great salesman and got me what I wanted. Thanks again!
Windsor Ford is a Canadian Car Dealer based in Grande Prairie, Alberta. Windsor Ford is located at 13105 100 St, Grande Prairie, AB T8V 4H3, Canada.
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